Case Management & Intervention Certification Course

Upcoming Case Management & Intervention Certification Courses

You know how to use the NaBITA Threat Assessment Tool and have a plan for addressing more serious threats that come to the attention of your BIT. You’ve conducted the assessment and met with the student of concern. What happens next?

This certification course will offer BIT members clear guidance and skills when it comes to intervening with an at-risk student and managing the student after the initial assessment and intervention. Intervention and case management in higher education have been a growing area within counseling centers, behavioral intervention teams, student conduct, and student affairs. This practical, hands-on, two-day training event will review best practices and address how to effectively work with at-risk students to assist in providing better access to services and resources and improve their academic standing.

The program will offer guidance in the following areas:

  • Fundamental principles of case management
  • Foundational skills on deescalating crisis events
  • Handling mental health crisis events
  • Initial intake forms and informed consent paperwork to outline scope and limits of relationship
  • Discussing communication and information sharing with others
  • Building rapport, establishing alliance, and creating a working relationship
  • Documentation of case management and BIT records: Dos and Don’ts
  • Assessing and managing the suicidal student
  • Assessing and managing general mental health crises
  • Assessing and managing substance abuse and dependence
  • Overview of approaches to engaging students through change theory, motivational interviewing, and harm reduction
  • Overview of approaches to helping students create and stick to a plan through cognitive behavioral therapy and reality therapy techniques


  • Conduct Officers, Case Managers, Residential Life staff, Student Affairs administrators
  • Counselors and clinical staff
  • Student Affairs practitioners
  • Behavioral Intervention Teams
  • Staff currently doing case management without the formal title
  • Administrators who supervise case managers
  • Departments looking to implement case management strategies or hire a case manager



8:30am to 10:30am – Introduction

  • Intervention and management as a function of BIT
  • Overview of case management philosophy, rapport building, outlining scope and limits up front

10:30am to 10:45am – Break

10:45am to 12:15pm – Crisis Management and De-Escalation Skills

12:15pm to 1:15pm – Lunch

1:15pm to 2:45pm –Practical applications for intervention and management

  • Change theory
  • Harm reduction
  • Solution-focused approach

2:45pm to 3:00pm – Break

3:00pm to 4:30pm – Practical skill training

  • Motivational interviewing techniques
  • Avoiding traps


8:30am to 10:30am – Addressing Harm to Self: QPR, SPRC Guidelines and Management Techniques

10:30am to 10:45am – Break

10:45am to 12:15pm – Addressing harm to others: risk factors and management techniques

12:15pm to 1:15pm – Lunch

1:15pm to 2:45pm – Working with students with mental health and substance abuse problems

2:45pm to 3:00pm – Break

3:00pm to 4:30pm – Documentation, communication with other departments and management of crisis/non-compliance

Contact us for upcoming locations, to inquire about hosting on your campus, or to talk with a NaBITA team member about additional training offerings.