Ever wonder what case management should look like in action?
TNG and NaBITA’s online trainings now offer a series of case management videos demonstrating case management skills and techniques in action. Each video offers a brief vignette in which a student and a case manager roleplay an appointment. The case manager actors in these videos each have years of experience as case managers in higher education and are the leaders in the field. In the videos, you will see the case managers engage in information gathering, rapport building, crisis assessment, de-escalation, and more. Additionally, each video contains a document summarizing the referrals and key takeaways from the video. Supplemental materials, such as case notes and updates to the referral source, are also provided.
Case Management Video Series Overview
- Intro Video: This brief introduction video sets up the framework and lays the foundation for what the videos are, provides a definition and background of case management, and elaborates on the role of a case manager.
- Nick: The BIT receives 3 referrals for Nick in quick succession, each for concerning or disruptive behavior around campus. Nick seems to be overly focused on the rules and becomes frustrated when the either the rules are unclear, or others appear to be disregarding them. The case manager works with Nick on defining the problematic behavior and setting clear limits on what is acceptable behavior.
- Andy: Andy self-referred to the case management office after his friend said that a case manager had helped him in the past. Andy’s boyfriend recently broke up with him and he is having a difficult time dealing with the breakup. The case manager demonstrates active listening skills and assists Andy in making an appointment at the counseling center.
- Rosie: Rosie was referred to the BIT as her professor notices that she seemed more sad and withdrawn lately. While talking with the case manager, it quickly becomes evident that Rosie is experiencing suicidal thoughts. The case manager demonstrates how to conduct a non-clinical suicide assessment and make an immediate appointment with a mental health clinician for further assessment.
- Kim: Kim was referred to the BIT after a disruptive incident in the library. Kim does not want to attend the appointment with the case manager and presents as combative and defensive. The case manager demonstrates how to deescalate the student and use motivational interviewing techniques to build rapport and elicit behavior change.
- Devonna (Intake Video): Devonna is referred by her professor after missing class frequently and mentioning that she is going through a difficult time. Devonna explains that she identifies as transfemale and recently disclosed this to her parents, causing extreme family conflict. The case manager demonstrates how to conduct an intake appointment to gather relevant information in a conversational style while also providing support and empathy to the student.
- Devonna (Follow-Up Video): In this video, Devonna attends her follow up appointment with the case manager and provides an update how she has been doing in the time between appointments. The case manager demonstrates how to close the loop on the goals set during the first appointment.
- Karen: Karen was referred to the BIT by two of her friends as they are concerned about her cutting and suicidal ideation. Karen repeatedly uses threats of self-harm or suicide to manipulate her friends when she is angry with them. The case manager demonstrates how to conduct a risk assessment, build rapport, and set boundaries around acceptable behavior.
The entire Case Management Video Series (all 8 videos) is available for purchase through TNG for $439.