This two-day certification course is designed to enhance the skills of both new and experienced case managers and teams in alignment with NABITA’s best practices. It provides a valuable framework for case managers and BIT/TAT/CARE team members actively involved in case management to establish standard operating procedures.
With a comprehensive focus on the 24 NABITA Standards of Case Management, the course covers all aspects of non-clinical case management in the higher education setting. Participants will gain a deep understanding of the structural, procedural, and quality assurance and assessment aspects, ensuring a thorough grasp of the subject matter.
The training delves into integrating these practices within a team setting, framing case management as a holistic process. Approaching case management as a standardized, dynamic process allows practitioners to meet the unique needs of each individual while emphasizing the importance of connecting resources and enhancing overall well-being. This encompasses defining the scope of case management services, including addressing referral concerns and assigning suitable staff members based on their relationship with the individual, expertise, and capacity to assist. Moreover, it includes defining the scope of case management services, determining the structure of services, conducting effective intake and follow-up appointments, closing cases, and adhering to the highest documentation standards. This training is highly recommended for any professional involved in case management, not just for those who are part of or setting up a case management department.
Pre-tests, Post-test, and Verification (Coming in 2026)
NABITA offers training participants an opportunity to complete a short pre-test and post-test to help gauge participant knowledge attainment. Your score on the pre-test has no bearing on whether you will receive certification for this course. Because of that we strongly encourage you to take this pre-test on your own, closed book, and prior to reviewing the course materials.
The optional pre-test is available from the time the event lobby opens until the training’s start time. NABITA staff are unable to manually reopen the pre-test after that time. If you are interested in completing the pre-test, we encourage you to be sure to do so prior to the training start time.
Post-tests are strongly encouraged and are available for the three months of your event lobby access. NABITA staff are unable to manually reopen the post-test after that time. Post-tests can be taken open book until you pass and then result in a Verified Certification of Completion. For those who choose to opt out of this demonstration of knowledge, you will receive certification of attendance. Post-tests are are available through your event lobby for 90 days after the conclusion of your training.
In this course, you will:
- Expand understanding of case management as a defined process and/or position, with specific expectations related to standards of practice
- Learn approaches to ensure case management is effectively connected to the BIT
- Gain practical strategies for case management processes and 1:1 service delivery
- Develop an ability to confidently evaluate case management processes and identify opportunities for growth based on implementation of the standards
Gain meaningful guidance for creating, augmenting, or improving case management functions at your institution
Who should attend?
- Case Managers
- BIT/CARE/TAT Members
- Staff currently doing case management without the formal title
- Administrators who supervise case managers
- Departments looking to implement case management strategies or hire a case manager
- Student Affairs staff such as Conduct Officers, Residential Life staff, Deans of Students
Upcoming Sessions
| Schedule | Member | Non-Member | |
|---|---|---|---|
|
Feb. 23 - 24, 2026 8:30am - 4:30pm ET Orlando, FL |
$1,248 | $1,469 | |
|
Apr. 7 - 8, 2026 10:00am - 5:00pm ET |
$1,248 | $1,469 | |
|
Aug. 31 - Sep. 1, 2026 10:00am - 5:00pm ET |
$1,248 | $1,469 |
The pricing above is effective if purchased today. Take advantage of our Early Bird Pricing to secure your spot at a reduced rate until typically 10 weeks prior to the event. After the Early Bird pricing ends, our Regular Pricing takes effect, typically available up to 2 weeks before the event begins. Last Chance Pricing is your final opportunity to register, typically during the last 2 weeks before the event start date.
Register yourself or your team for two to four courses and receive a 15% discount; register for five or more and receive a 25% discount. Please create your order, click the 'Pay Later' option upon checkout, and reach out to events@nabita.org for the discounts to be applied.
Contact events@nabita.org to learn more about multi-registration discounts.